How to Shop During Renovations

Shop Online for Pickup or Shipping

The store is temporarily closed from Dec 25, 2023 for a renovation. Re-opening date will be announced. You can still shop online 24/7 and choose pickup or shipping (free with min. order).
If you need assistance we're just a phone call or message away:

talk: 613.928.1196
text: 647.354.9046
email: info@greengecko.ca

How to Get Your Purchase

Curbside or In-store Pick-up

At check-out choose "pick-up". You will be notified when your items are ready (usually within 24hrs).
Please bring your order confirmation in print or digital form.


Usually your item will ship within 2 business days. If there are delays in shipping we will contact you.

Orders shipped to CANADA:
Regular shipping on orders up to $99.99 (before taxes) are $15.
Regular shipping on orders over $100 (before taxes) FREE.
Express shipping is $25 on any order.

Orders shipping to USA:
Flat Rate Shipping of $25 on any order.
*some items do not ship to USA, this is noted in the item description.

When shipping outside of Canada duty and taxes are the responsibility of the receiver.

Although unusual, delays in postal service are out of our control. Delivery times are estimated and usual shipping time, but not guaranteed.

Returns & Refunds


We want you to be satisfied with your purchase. We do our very best to ensure all items are as represented and shipped in perfect condition, but occasional errors happen.

If you are not satisfied with your purchase please contact us by email (info@greengecko.ca) within 7 days of receiving it. We will reply with details about returning your product. You must be able to provide a proof of purchase. You will receive a refund, less the cost of shipping upon return of the item in its original condition. (shipping is non refundable)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Earrings are NOT eligible for returns for health and safety reasons.*

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you return meets the conditions, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipped items

Please refer to the Refunds Policy for info. 

Returning in-store

Any items purchased in-store or online can be returned at the store. Returns are accepted within 7days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Earrings are NOT eligible for returns for health and safety reasons.*

Refunds will be issued for defective items. Store credit will be issued for other returns.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@greengecko.ca.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If you a defective or damaged item, we will replace it with the same item. If the item you received is damaged or defective, please send us an email at info@greengecko.ca with details and photos of the problem. We will reply with information on returning the item for an exchange. Some items are one of a kind, in which case a refund will be issued.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the return will need to processed through the original form of payment and we will send a refund to the gift giver.

Shipping a Return

Always contact us via email for return approval BEFORE you ship the item. We will reply with return shipping instructions. info@greengecko.ca